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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via email at: support@nookoh.co

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers must pay for shipping when returning their order.

If you have any further queries regarding our returns policy you can always contact us for any return question at: support@nookoh.co

Damages and issues

In case of a defective product, you must contact support@nookoh.co within 14 days of receipt of the order and send us an image clearly showing the damage, and we will try to verify that the product is really defective. In case you have to send the product to the warehouse, Nookoh will pay the shipping costs. At the same time that we verify that the product is defective, the refund or exchange will be made to the affected customer.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received the incorrect items which you ordered then please contact support@nookoh.co where we can send out the correct items and correct the situation.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at: support@nookoh.co